Question 1

What should I do before the consultation?

Accepted Answer

Prepare a place to to talk for about 35 minutes.

Question 2

Can you serve me at my location?

Accepted Answer

We serve about 2 hours from central Atlanta in all directions.

Question 3

How long does a typical window or door installation take?

Accepted Answer

Most installations are completed in one day, depending on the number of windows or doors and the scope of the project.

Question 4

How far in advance are windows and doors installed after ordering?

Accepted Answer

Installation timelines vary by product and customization, but most projects are installed within 8-12 weeks after final measurements and ordering.

Question 5

Do you offer free estimates?

Accepted Answer

Yes. All estimates are provided at no cost and with no obligation.

Question 6

Do you offer financing options?

Accepted Answer

Financing options are available. Details can be discussed during your consultation.

Question 7

Are your windows and doors energy efficient?

Accepted Answer

Yes. We offer energy-efficient options designed to help reduce heat transfer, improve comfort, and lower heating and cooling costs.

Question 8

Do your products come with warranties?

Accepted Answer

Yes. All windows and doors include manufacturer warranties, and workmanship warranties.

Question 9

Do you replace existing windows or do you offer new construction windows?

Accepted Answer

We specialize in replacement windows and doors, but can discuss other options depending on the project.

Question 10

Will my home be protected during installation?

Accepted Answer

Yes. We take steps to protect your home, including flooring and surrounding areas, and we clean up after the job is complete.

Question 11

Do you handle permits if required?

Accepted Answer

Permit requirements vary by location. If permits are needed, we will discuss the process with you in advance.

Question 12

What areas do you serve?

Accepted Answer

We serve homeowners throughout the local and surrounding Atlanta areas. Contact us to confirm service availability in your location.

Question 13

Can I replace my windows in phases instead of all at once?

Accepted Answer

Yes. Many homeowners choose to replace windows in stages based on budget or priorities.

Question 14

Do I need to be home during installation?

Accepted Answer

In most cases, yes. We will communicate expectations clearly before installation day.

Question 15

Do I need to prepare my home before installation day?

Accepted Answer

Yes. We ask that homeowners remove blinds, curtains, and window treatments prior to installation and clear the area around each window or door. This allows our installers to work efficiently and helps prevent damage. If blinds cannot be removed, this can be discussed during your consultation.

Question 16

How long does it take to receive my windows after ordering?

Accepted Answer

Most vinyl replacement windows take approximately 6–8 weeks when they are standard sizes and shapes. Because all windows are custom-made, timelines can vary based on style, options, and manufacturer.

Question 17

Why do some windows take longer than others?

Accepted Answer

Certain brands and custom options require longer production times. Premium brands such as Andersen and Pella typically take around 12 weeks. Vinyl windows may also take up to 12 weeks if custom features are added, such as special shapes, tempered glass, or upgraded options.

Question 18

How long do doors take to be delivered?

Accepted Answer

Most entry and patio doors take up to 12 weeks, depending on the style, size, glass options, and manufacturer. All doors are custom-built to your specifications.

Question 19

Are these replacement windows or new construction windows?

Accepted Answer

We install replacement windows. They are measured specifically for your existing openings and installed according to manufacturer guidelines to ensure proper fit, performance, and warranty coverage.

Question 20

Why is manufacturer installation important?

Accepted Answer

Windows and doors must be installed per the manufacturer’s specifications in order to qualify for the manufacturer’s warranty. We do not cut corners or skip steps, which allows us to stand behind both the product and the installation.

Question 21

How are windows installed into the existing opening?

Accepted Answer

During installation, we allow proper clearance so the window fits correctly within the frame. That space is then sealed using professional-grade insulation and sealants to ensure energy efficiency and long-term performance.

Question 22

What materials do you use during installation?

Accepted Answer

We use reputable, professional-grade products, including OSI spray foam and OSI caulking, along with other trusted brands. Using high-quality materials helps ensure durability, weather resistance, and long-lasting results.

Question 23

Do you guarantee the installation will last?

Accepted Answer

Our installation methods and materials are designed for long-term performance. Manufacturer warranties apply when installation guidelines are followed correctly. While products like paint have limited warranties, typically 10–15 years, our installation practices are focused on longevity and proper sealing.

Question 24

Can timelines change after ordering?

Accepted Answer

Yes. Production timelines can be affected by manufacturer schedules, supply chain conditions, and custom options selected. We communicate any updates as they occur.

Question 25

How long do new construction windows last?

Accepted Answer

New construction windows typically last 10–20 years, depending on the material, installation quality, climate, and maintenance. In many cases, the installation quality has as much impact on lifespan as the window itself. Sometimes new construction windows fail early on in the 5-10 year mark. This can be because of installation error or low quality materials used. Also, sometimes the house will settle after it is  built and this will cause stress on the frames which causes stress on the glass and causes broken seals. It can also cause the windows to be harder to open and close because of the home settling.

Question 26

How long will my new replacement windows last?

Accepted Answer

High-quality replacement windows that are properly installed can last 25–40 years. Vinyl windows with good frame construction, insulated glass, and professional installation tend to perform longer and more consistently over time.

Question 27

How are windows different from each other?

Accepted Answer

Windows differ in materials, frame thickness, glass packages, insulation, hardware, and manufacturing quality. Even windows that look similar can perform very differently in terms of energy efficiency, durability, and lifespan.

Question 28

How do I know when it’s time to replace my windows?

Accepted Answer

Common signs include drafts, rising energy bills, difficulty opening or closing windows, condensation between glass panes, rotting frames, water intrusion, or noticeable outside noise. If your windows are 20+ years old, replacement is often worth considering.

Question 29

Is there such a thing as pure virgin vinyl?

Accepted Answer

Yes. Virgin vinyl refers to vinyl that has not been recycled or mixed with fillers. Windows made with virgin vinyl are generally stronger, more flexible, and more resistant to cracking, warping, and discoloration over time.

Question 30

What is argon gas in windows?

Accepted Answer

Argon gas is a clear, non-toxic gas placed between the panes of insulated glass. It reduces heat transfer, improves energy efficiency, and helps keep indoor temperatures more consistent throughout the year.

Question 31

Why do some windows last longer than others?

Accepted Answer

Longevity depends on material quality, glass construction, hardware, weather exposure, and installation. Windows installed incorrectly or made with lower-grade materials tend to fail sooner, even if they look good initially.

Question 32

Why are windows so expensive?

Accepted Answer

Windows are custom-manufactured products designed to last decades. Pricing reflects the cost of materials, energy-efficient glass, custom sizing, skilled labor, proper installation, warranties, and long-term performance. Higher-quality windows typically cost more upfront but provide better durability, comfort, and energy savings over time.

Question 33

What brands do you offer?

Accepted Answer

We offer windows and entry and patio door options from Pella, Andersen, Alside, Vinylamax Thermatru, and Provia.

Frequently Asked